Product FAQ

monitor

• why my monitor shows 88?
• shows wrong SOC

Battery

• Why one cell voltage higher than others? Or indicator shows over voltage protection?
• If there is a noise inside the battery (sound of screws falling out)
• What should I do if I have a bulging battery?
• What's the problem with noticing that the battery voltage is dropping fast?
• Battery works abnormally when connected to a load, how to troubleshoot?
• What should I do if the battery capacity test is abnormal (insufficient)?

See all 14 articles

Dual axis tracker

• What are the base foundation requirements?
• What is the maximum angle of inclination of the bracket from the horizontal?
• Link to installation instruction video
• How do you know when a customer goes to adjust a parameter?
• Controller displays garbled code
• The controller of the tracker does not light up and will not start.

See all 11 articles

All-in-one machine

• After the machine is connected to the load, the machine doesn't work the moment the load is turned on, how to fix it?
• How can I troubleshoot the problem if the machine stops working after a period of normal operation?
• What's going on with the machine not working at all?

solar panel

• What to do if the open circuit voltage of the solar panel is very low
• What should I do if the open-circuit voltage of the solar panel is normal but the short-circuit current is very small or the power generation is low, or the power is low?
• What's wrong with the solar panel open circuit voltage or short circuit current being 0?

inverter

• Inverter malfunction reporting error, warning light on
• What happens when the inverter shuts off the output the moment the load is turned on?
• What happens when an inverter works for a while and then suddenly stops?
• What happened to the inverter not working at all?

Controller

• What should I do if the controller indicates that the voltage is too high?
• What if the controller shows high voltage protection?
• The controller indicates that the battery voltage is too high
• The controller displays an error warning and indicates that the battery is not connected
• What's wrong with the low charging current shown on the controller?
• What if the controller doesn't work and the screen won't even light up?

See all 7 articles

Charger

• Why DC-DC charger can not charge via Panels?
• If the charger shows repeated jumps in battery voltage Display BAT BAD
• What's wrong with a battery that won't activate the battery? The battery is too big, after connecting for a few minutes and unplugging, the battery voltage is still 0 or less than 10V.
• What should I do if the charger shows "BAT LOW" for a long time?
• Charger connects to battery and charges, but does not charge battery enough
• What if the charger is connected to the battery but not responding at all?

See all 7 articles

Dual Axis Tracking Kit

• What are the dimensions of the mounting base for the tracking bracket?
• Does 24V battery can be used to power this Dual Axis Tracking Kit' controller?
• What is the angle range of the tracker from north to south?